Clinics & Services

Nurse Clinics

Our practice nurses hold special clinics for disease management such as diabetes, hypertension, coronary heart disease, chronic obstructive pulmonary disease and asthma.

They also run clinics for cervical smear tests, baby vaccinations, dressings as well as offering ear syringing and removal of sutures.

Our phlebotomists will take blood tests as requested by your doctor and they also hold INR clinics for regular blood testing for patients who take Warfarin, which involves finger prick blood testing.  The results are available instantly.

Minor Surgery

All the doctors in the practice are experienced in performing minor surgery and joint injections. We have a fully equipped treatment room for this purpose. Your doctor will be able to provide you with more information if you require treatment.

We have a quarterly cryotherapy clinic for freezing with liquid nitrogen. Dr Gibson and Dr Evans are experienced in the treatment of skin conditions by freezing with liquid nitrogen. Your own doctor will refer you if appropriate.

Stop Smoking

We provide a stop smoking service.  Contact the practice for further information

Attached Services

Counsellors

We have therapists who are employed by Outlook South West and BeMe. They are based at the Hayle Community Centre  next door.  We also have an Addaction therapist who provide support for patients who are affected by alcohol and drug abuse.

District Nurses and Community Matron, although based in a separate office in the Community Centre, the District Nurses liaise with the practice staff and call in for any messages. Tel 01736 754991

Community midwives run regular antenatal clinics at the surgery. Tel 01736 571202

Health visitors run regular child developmental checks at the SureStart Centre. The baby clinic runs every Thursday afternoon where you can go along and get your baby weighed, meet other parents and obtain advice from the health visitors. Tel 01736 754374.

Pharmacist

We have regular visits from the local Pharmacists and we also have support from the Pharmacists who are based within the Medicines Management Team at NHS Kernow in St Austell.  

Locums

We occasionally employ locums to cover for sickness. annual leave etc. If you are seeing a locum doctor or nurse, you will be informed of this when you make the appointment.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. 

There is further information about countries and vaccinations required on the links below

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible  - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations.  These vaccines may have to be ordered if they because some are not held in stock. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because not all travel vaccinations are included in the services provided by the NHS.

Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday.  To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)

Contraception

Our doctors and nurses are available to offer advice on contraception. 

Dr Jones and Dr Cook provide a Contraceptive Implant Fitting and Removal Service.  Please discuss this with your own GP in the first instance.

Dr Jones and Dr Curnow provide a Coil Fitting and Removal Service.  Please discuss this with your own GP in the first instance.

If you are under 25, you can order a free chlamydia test online from freetest.me.  This service enables young people to order and conduct a chlamydia test for free in the comfort of their own home.  All you have to do is log on to the website www.freetest.me to request a test kit which will be sent to you through the post.

Chlamydia is the most common sexually transmitted disease.  If left untreated it can lead to serious health problems. 

C-Card - We are a C-Card distribution surgery offering free condoms to all aged 13 - 21 years. Please ask at reception.  For more information click here http://c-card.areyougettingit.com/Default.aspx

Private Services

Our priority is to care for our patients and therefore non-NHS work does not take priority over our NHS work.  We aim to complete forms within 1 week of request but at times it may take longer. Please note that some forms can only be completed by your own registered GP which may take longer if your doctor is not on duty.  Please check with the receptionist.

Payment should be made at the time of request.  We accept payment in cash or by debit/credit card.  We regret that we are no longer able to accept payment by cheque.  Receipts are available on request.

To see a list of our private service fees please click here Private Fees List 2017

Overseas Visitors

EEU countries with whom there is a reciprocal agreement which entitles residents of these countries to NHS health care when visiting the United Kingdom are listed below.

· Austria 

· Belgium

· Bulgaria

· Croatia

· Cyprus

· Czech Republic

· Denmark

· Estonia

· Finland

· France

· Germany

· Greece

· Hungary

· Iceland

· Ireland

· Italy

· Latvia

· Liechtenstein

· Lithuania

· Luxembourg

· Malta

· Netherlands

· Norway

· Poland

· Portugal

· Romania

· Slovakia

· Slovenia

· Spain

· Sweden

There may be a reciprocal agreement with some non-EEU countries which entitles residents to some (possiby all) NHS care when visiting the United Kingdom. To find out if you are entitled to free NHS treatment please click on the following link 

http://www.nhs.uk/NHSEngland/Healthcareabroad/countryguide/NonEEAcountries/Pages/Non-EEAcountries.aspx

Any visitors from countries where no reciprocal agreement is in place, will be treated as a private patient and a charge may apply.  

Please book at appointment at reception

 Influenza Vaccination Criteria

• people aged 65 years or over (including those becoming age 65 years by 31 March 2013)
• all pregnant women (including those women who become pregnant during the flu season)
• people with a serious medical condition such as
• chronic respiratory disease (severe asthma, chronic obstructive pulmonary disease)
• chronic heart disease, such as heart failure
• chronic kidney disease at stage 3, 4 or 5
• chronic liver disease
• chronic neurological disease, such as Parkinson's disease or motor neurone disease
• diabetes
• a weakened immune system due to disase (such as HIV/AIDS, patients with no spleen, patients on certain medication for rheumatoid arthritis, patients undergoing cancer treatment)
• people living in long-stay residential care homes
• people who have a learning disability
• people with a BMI of over 40
• people who are in receipt of carer's allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.

Complaints Form

Complaints Procedure Leaflet

If you want to make a formal complaint, please contact the Practice Manager, Stephanie Jones or Lynette Westlake (for administrative or general complaints) or Dr John Whitehouse (for clinical complaints).  You can do this in writing, by email, by telephone or in person.  The contact details are:-

GP Practice Manager

Stephanie Jones or Lynette Westlake

(General or Administrative Complaints)

Dr John Whitehouse (Clinical Complaints)

Bodriggy Health Centre

60 Queensway

Hayle

TR27 4PB

Tel. 01736 753136

Email. enquiries.bodriggy@nhs.net