The repeat prescription upgrade has arrived! It is called The Waiting Room and is fully integrated with the practice clinical software. Once you are registered to use the system, you will see your repeat medication in the same way we do at the surgery. You can tick the items you require then your request will be processed by our reception staff. The new system will enable our staff to process repeat prescriptions more efficiently. Until patients are registered and are confident in using The Waiting Room, we will continue to offer both systems along side one another for now. Please let us know if you would like to use this service. Please note that you will need your own email address to use The Waiting Room as shared email addresses are not allowed for this service. Click on the following link for more information or to log-in once you have registered: -
We use a computer system for all prescriptions. Please drop or post in your prescription ‘counterfoil’ marking the items you need and the prescription will be ready 2 working days later, Monday to Friday.
Alternatively, you can order your repeat prescription by telephone by calling 01736 753136 and select option 3 this is an automated service. Please allow 2 working days for your prescription to be processed.
We can arrange for your prescription to be sent to a Hayle Chemist of your choice if you mark this on the slip, or, if you include a S.A.E. we can send it to you anywhere. Please allow an extra 24 hours for this service.
Please note that our reception staff process repeat prescription requests but they are not permitted to make any changes to drug names, dosages or quantities without authorisation from the doctor. If you require a change to your medication, you should discuss this with your doctor.