Bodriggy Health Centre

60 Queensway, Hayle, Cornwall, TR27 4PB

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NHS

Telephone: 01736 753136

enquiries.bodriggy@nhs.net

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Appointments

We have pre-bookable appointments (appointments which can be booked in advance) and appointments required on the same day.  For same day appointments please contact the surgery on the morning of the day you wish to be seen.

For pre-bookable appointments which are ideal for patients who would like to book in advance due to work/travel arrangements or simply for convenience, you can request an appointment via this website, by telephone or in person.

Please see the Appointment Times page for the days and times your doctor usually holds their surgeries.

The nurses appointments are mainly pre-bookable with only a few same day appointments for urgent matters. It would be very helpful if you could give the receptionist an idea of what your appointment is for so that she can book you into the appropriate clinic with the appropriate nurse and allow adequate time for the procedure.

Extended Hours – appointments

Doctor appointments – One day a week either on a Tuesday or a Thursday we have extra appointments available to pre-book before 8am and after 6.30pm.  Nurses appointments available after 6.30pm

Absent doctors

We would prefer you to see your own doctor due to continuity of care. However, there are occasions when this is not possible and during these times you will be offered an appointment with another doctor in the practice.

Results, prescriptions and paperwork will be dealt with by another doctor to avoid delay.

How You Can Help

Being a patient means that you have responsibilities too. Basic courtesies include being polite and respectful to doctors and staff. Please be punctual for appointments or let us know if appointments are no longer required. You should inform us immediately if you change your name, address or telephone number. Do not misuse the out of hours service for routine or trivial matters. Please take your medicines as directed by the doctor, and if you choose to stop taking them it is sensible to let the doctor know.

Telephone Consultations

If you feel that your problem or issue could be dealt with by telephone, please ask for a doctor or nurse to call you back.  This might save you a trip to the surgery and it helps us to manage valuable appointments.

Good examples of matters that may be dealt with over the telephone are: –

Discussion regarding tests results when your doctor has asked you to discuss this with him/her

Repeat Sick Notes (when you have already been seen by your doctor but need more time off work)

Medication reviews or enquiries

Minor ailments

To speak to a doctor please telephone 01736 753136 or request a telephone consultation through this website.  Please request this as early as possible in the day. If you telephone, you will speak to a member of our reception team who will help you to decide if this is an appropriate option, take your details and arrange a telephone consultation for you. Nurses take calls between 12:30 and 13:00 but the doctors could call you back at any time throughout the day.

GP Training

We are a recognised training practice for general medical practitioners and often have GP Registrars attached to the practice. A GP Registrar is a qualified doctor who has worked for some years in hospitals. They are invited to join us for up to 12 months to gain valuable experience in General Practice. Registrars participate in weekly joint surgeries with a partner, as well as holding their own surgeries when they are ready. You will be told if any appointment offered is for a joint surgery. Please feel free to ask to see only one doctor if you prefer. As part of the training process consultations may be recorded on video from time to time.

You will be informed of this and we will only record your consultation with your consent.

On occasions, we accommodate medical students from the Peninsula Medical School to enable them to gain insight into general practice. You will be informed if this affects your consultation.

From time to time we employ Locum doctors and nurses to provide cover for holidays or sickness absence.  We will only do this if absolutely necessary.  When we do, we tend to use the same Locums where possible because they are used to the way our practice operates and are familiar with the local area.