Practice Policies & Patient Information
Accessible Information Standard
From the 1st August 2016, we are required to ask people if they have any communication needs or a need to be given information in a certain way.
We are asking patients when they register with us, but if you are already registered and you require support with accessing information in a different format, please let us know.
Comments & Complaints
Bodriggy Health Centre welcomes comments, compliments, concerns and complaints. We always aim to provide the best care we can. However, we know that sometimes things can go wrong. When this happens we believe that it is often most effective to sort problems out quickly and informally. Please talk to any member of staff if you have a problem or concern.
Click on the links below to view the Practice Complaints Leaflet and to download a copy of the Complaint Form:-
If you want to make a formal complaint, please contact the Practice Manager Eleanor McCallum (for administrative or general complaints) or Dr Will Hart (for clinical complaints). You can do this in writing, by email, by telephone or in person. The contact details are:-
Eleanor McCallum (Practice Manager)
(General or Administrative Complaints)
Dr Will Hart (Clinical Complaints)
Bodriggy Health Centre
60 Queensway
Hayle
TR27 4PB
Tel. 01736 753136
Email. [email protected]
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Freedom of Information Act Publication Scheme Publication Scheme 2023
GDPR – General Data Protection Regulations
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles. The main changes are:
Practices must comply with subject access requests
Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous
There are new, special protections for patient data
The Information Commissioner’s Office must be notified within 72 hours of a data breach
Higher fines for data breaches – up to 20 million euros
Practice Fair Processing and Privacy Notice 2023 – updated DPO
GP Net Earnings
Patient Charter
View/ Download our Patient Charter.
Practice Fair Processing and Privacy Notice Dec 2023
Publication Scheme
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Your Data Matters
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
To find out more visit: nhs.uk/your-nhs-data-matters.