Practice Policies

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Freedom of Information Act Publication Scheme  Publication Scheme 2021

Freedom of Information Act Leaflet   Freedom of Information Act Leaflet 2021

Access to Records

What is GDPR?

GDPR stands for General Data Protection Regulations and is a new piece of legislation that will superseded the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.  GDPR patient leaflet

To apply for access to medical records please complete the application form below.

Subject Access Request Form

Data Protection Impact Assessment (CCTV)

Data Protection Impact Assessment – CCTV

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.  If you wish to make a complaint please complete the Complaint Form below

Complaint Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.