Outside of the hours Monday - Friday 8am - 6.30pm, please call 111
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How To Order A Prescription
ALL prescriptions require 2 working days to be processed and sent to your nominated pharmacy. Pharmacies also require 2 working days to get your medication ready for collection.
If you require an emergency prescription you must speak to a member of the Prescriptions Team or your GP on 01736 753136.
Ways to order your prescription:-
1) Prescription Box (outside the surgery)
Write down on any form of paper your full details including name, date of birth, address, the name of your pharmacy, if you would like your prescription sent to the pharmacy, and the items you wish to order. Please include a contact number should we need to contact you regarding your request. You can find order forms in the surgery foyer or ask a member of the Prescriptions Team to re-print your repeat slip.
2) Online
– Via Patient Access/NHS app; these requests go directly to your GP.
– Via Online Consult which is available on the home page of this website.
– Through your online pharmacy e.g. Pharmacy2U
3) Over the Phone
Leave a message on our answering machine by contacting the surgery, select option 1 then option 1 again.
4) By post
Write down on any form of paper your full details including name, date of birth, address, nominated pharmacy and the items you wish to order. Please include a contact number should we need to contact you regarding your request. Please allow extra time for us to receive your request as per Royal Mail first or second class delivery times.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
http://www.nhs.uk/nhsengland/Healthcosts/pages/Prescriptioncosts.aspx
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. There is no need to order your medication early. We are unable to prescribe any more than your usual amount of medication as this will have an impact on supply for other patients.
Please talk to your pharmacy if you have any questions.
Our Online Service, Patient Access, and is fully integrated with the practice clinical software. Once you are registered to use the system, you will see your repeat medication in the same way we do at the surgery. You can tick the items you require then your request will be processed by our reception staff. The new system will enable our staff to process repeat prescriptions more efficiently. Please let us know if you would like to use this service. Please note that you will need your own email address to use Patient access as shared email addresses are not allowed for this service.
We use a computer system for all prescriptions. Please drop or post in your prescription ‘counterfoil’ marking the items you need and the prescription will be ready 2 working days later, Monday to Friday. Please note that the pharmacy will require time to process the dispensing of your medication so you should allow an extra 2 to 3 working days (4 – 5 working days in total).
Alternatively, you can order your repeat prescription by telephone by calling 01736 753136 and select option 3 this is an automated service. Again please allow 2 working days for us to process your prescription request and a further 2 to 3 days for the pharmacy to dispense your medication.
We can arrange for your prescription to be sent to a Hayle Chemist of your choice if you mark this on the slip, or, if you include a S.A.E. we can send it to you anywhere. Please allow an extra 48 hours for the pharmacy to process the dispensing of your medication.
Please note that our reception staff process repeat prescription requests but they are not permitted to make any changes to drug names, dosages or quantities without authorisation from the doctor. If you require a change to your medication, you should discuss this with your doctor.
If your medication runs out at different times, we can align your prescriptions so that they run out on the same date. This will help reduce the number of times you need to request prescriptions and visit the pharmacy.
If your prescriptions run out at different times and you would like us to align your medication, please complete this form Prescription Alignment Form- updated 2020
If you are stable on your medication (i.e. you have taken the same medication and dose for a long time), you may be suitable for Repeat Dispensing.
Repeat Dispensing is a way of getting your medication without having to request a prescription every time.
Please see Repeat Dispensing Patient Leaflet for more information.
If you think you may be suitable to be changed to Repeat Dispensing, please discuss this with the receptionist or your doctor.
If you nominate a pharmacy, your GP will send all future prescriptions electronically to your preferred pharmacy.
If you would like to take advantage of this service and haven’t yet completed a nomination form, you should ask your pharmacy for a nomination form. You don’t need a computer to use the Electronic Prescription Service.
This will not affect the way that you order / request prescriptions.
Benefits for you
What happens if I do not wish to use the service?
Nothing- you will continue to get paper prescriptions as you do now.
More information
More information about the Electronic Prescription Service is available from your local pharmacy, at the GP surgery or on-line at www.connectingforhealth.nhs.uk/eps .
Alternatively you can contact us on 01736 753136 or email enquiries.bodriggy@nhs.net
Click on this link to download the Nomination Form EPS_Nomination_Form.pdf
For a patient summary please click on this link Patient_information_summary_EPS_V2.pdf